Thank you for shopping with us! We want to ensure that your experience is seamless from the moment you place your order to the delivery at your doorstep. Please read our shipping policy for details on processing, delivery times, and shipping rates.
1. Order Processing Time
- All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed after 3:00 PM will be processed the next business day.
- You will receive an email confirmation once your order has been processed and shipped, including tracking information where applicable.
2. Shipping Rates
- Shipping costs are calculated at checkout based on your location, the shipping method chosen, and the weight of the items in your order.
- We offer free standard shipping on orders over $50 within the United States.
- For international orders, shipping fees will be calculated at checkout.
3. Shipping Methods & Delivery Times
- Standard Shipping: 3-7 business days (within the U.S.)
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day (available only on certain products)
- Delivery times for international orders may vary depending on the destination. International customers may also be subject to customs fees, duties, or taxes imposed by their country’s government, which are the responsibility of the customer.
4. Shipping to Multiple Addresses
- Currently, we only offer shipping to a single address per order. If you would like to ship to multiple addresses, you will need to place separate orders for each destination.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email (for domestic orders). You can use the tracking number to check the status of your shipment.
- Please allow 24-48 hours for the tracking information to update.
6. Delayed Shipments
- Occasionally, shipments may be delayed due to weather conditions, courier issues, or other unforeseen circumstances. We will notify you if there is any significant delay in the shipping of your order.
7. Lost or Damaged Packages
- If your order is lost or damaged during transit, please contact our customer support team immediately at [customer service email] so we can assist you with a resolution.
- We are not responsible for lost or damaged packages if the shipping carrier shows that the package has been delivered to the provided address.
8. International Shipping
- We ship to select international locations. Shipping rates and delivery times vary by destination.
- International customers are responsible for any additional fees, including customs duties, taxes, or import restrictions that may apply.
9. Address Accuracy
- Please ensure your shipping address is accurate and complete. We cannot be held responsible for any delays or delivery issues due to incorrect or incomplete addresses provided at checkout.
10. Changes to Orders
- Once your order is placed, we are unable to make changes to shipping details, such as the delivery address, before it is shipped. Please review your order carefully before confirming your purchase.
Contact Us If you have any questions or concerns regarding shipping, please reach out to our customer service team at [customer service email] or call [customer service phone number]. We’re here to help!
Thank you for shopping with us!